OAR 860-088-0110: Dispute Resolution

(1) Any participant complaints related to the Community Solar Program received by an electric company, the Low-Income Facilitator, the Program Administrator, or the Commission are to be referred initially to the applicable Project Manager for resolution. (a) The Project Manager must investigate each complaint and provide a written response to the complainant. (b) If the Project Manager is unable to resolve the complaint, the complainant may request that the complaint be escalated to the Program Administrator. If the Program Administrator is unable to resolve the complaint, the Program Administrator must notify the complainant of the right to contact the Commission’s Consumer Services Section to request assistance in resolving the dispute or to obtain information about filing a formal complaint under ORS 756.500. (c) The Project Manager must compile and submit to the Program Administrator an annual report of complaints received over the past 12-month period. This report must include a description of each complaint, the parties to the complaint, and the resolution of the complaint. (2) Project Managers seeking to resolve disputes related to the Community Solar Program may use the contested case process, OAR 860-001-0000, et seq., to resolve disputes between: (a) Multiple project managers; (b) A Project Manager and an electric company; or (c) A Project Manager and PUC Staff, Program Administrator, or Low-Income Facilitator.