OAR 860-037-0205: Grounds for Terminating Customer Wastewater Service by Disconnecting Water Service

A wastewater utility may disconnect water service to a wastewater customer for: (1) Failure to establish credit by: (a) Failing to pay a deposit or make payments in accordance with the terms of a deposit payment arrangement (OAR 860-037-0040); or (b) Providing false identification or verification of identity. (2) When facilities provided are unsafe or do not comply with federal, state, and municipal codes governing service or the wastewater utility’s rules and regulations. (3) When the customer does not cooperate in providing reasonable access for necessary inspections, operations, or maintenance. Necessary in this context means required by law or to determine if a health or safety hazard exists. (4) When a customer requests the wastewater utility to disconnect water service or close an account (OAR 860-037-0210) or when a co-customer fails to reapply for service within 20 days after a joint account is closed by the other co-customer, so long as the wastewater utility has provided a notice of pending disconnection. (5) When dangerous or emergency conditions exist at the service premises (OAR 860-037-0215). (6) For failure to pay Oregon tariffed wastewater rates due for services rendered. (7) For diverting service, or other theft of service. (8) When the Commission approves the disconnection of water service.