OAR 860-036-1580: Disconnection, Reconnection, and Field Visit Charges

If authorized by the water utility's tariffs or statement of rates, a water utility may assess and require payment of one or both of the following as applicable prior to reconnecting service: (1) A reasonable disconnection and reconnection charge if the water service was involuntarily disconnected, or (2) A reasonable field visit charge if the water utility visits a service address intending to disconnect or reconnect service, but due to customer action, the utility is unable to disconnect or reconnect service.