OAR 860-036-1570: Reconnection of Residential Water Service

(1) The water utility must reconnect service as soon as reasonably possible within the normal course of business after the applicant has: (a) Paid all applicable charges; (b) Applied for service; (c) Requested reconnection; and (d) Satisfied all requirements for service. (2) The water utility must provide a means by which an applicant or customer may contact the water utility during normal business hours to request a service reconnection. Normal business hours are defined as 8:00 a.m. to 5:00 p.m., Monday through Friday, regardless of the water utility's business hours. (3) The water utility must offer reconnections during normal business hours and after hours. The water utility must specify reconnection times and associated charges and post the information in the water utility’s office. (4) The water utility may charge for reconnections during normal business hours and after hours if the charges are stated in its tariffs or statement of rates.