OAR 860-036-1530: Water Utility Requirements on the Day of Involuntary Disconnection

(1) Within 48 hours prior to disconnecting service, the water utility must make a good-faith effort to contact the customer or an adult at the residence and provide notice of the proposed disconnection. (2) The notice may be provided in person or by telephone. The water utility must keep records to document how and when contact was made or attempted. (3) When personal contact has been made under section (1) of this rule, and the circumstances are such that a reasonable person would conclude that the customer or the adult at the residence does not understand the possible consequences of disconnection, the water utility must: (a) Immediately notify the Consumer Services Section; and (b) Delay the proposed disconnection date for an additional seven calendar days. (4) If the water utility is unable to make personal contact under section (1) of this rule, the water utility must leave a notice in a conspicuous place informing the customer that service has been disconnected.