OAR 860-036-1520: Delivery of Notices for Involuntary Disconnection

(1) The 7-calendar day and 15-calendar day advance written notices of disconnection must be hand-delivered in person to the customer or adult at the premises, or sent by the US Mail to the customer’s billing address and designated representative. Mailed notices are considered served two calendar days after deposited in the US Mail, excluding Sundays and postal holidays. (2) In addition to the notice required by section (1) of this rule, the water utility must provide an electronic notice to customers who requested to receive notices electronically. (3) The water utility may not send disconnection notices for non-payment before the date payment is due. (4) The water utility must keep a record of how disconnection notices were served to the customer.