OAR 860-021-0326: Disconnection of Gas or Electric Service to Tenants

(1) When an energy utility’s records show that a residential billing address is different from the service address, and the utility has reason to believe that the service address is not occupied by the customer or co-customer, the utility must provide a five-day disconnect notice to the occupants of the premises in the manner described in OAR 860-021-0405(6). The five-day disconnect notice must be addressed to "tenant" or "occupant" and must include a statement regarding the impending disconnection of utility service, the earliest date for disconnection and an explanation of the Commission's complaint process and toll-free number. The notice to occupants need not include the dollar amount owing or the reason for disconnection. (2) When an energy utility’s records show that a residence is a master-metered multi-family dwelling (including rooming houses), the utility must notify the Commission’s Consumer Services Section at least five business days before disconnecting the service. The utility will use reasonable efforts to notify occupants of the impending disconnection and alternatives available to them.