OAR 860-021-0305: Grounds for Disconnecting Utility Service

Utility service may be disconnected by an energy utility or large telecommunications utility: (1) When the applicant or customer fails to pay a deposit or make payments in accordance with the terms of a deposit payment arrangement; (2) When the applicant or customer provides false identification to establish service, continue service, or verify identity; (3) When the customer fails to pay Oregon tariffed or price-listed charges due for services rendered; (4) When the customer fails to abide by the terms of a time-payment agreement; (5) When the customer requests the utility to disconnect service or close an account or when a co-customer fails to reapply for service within 20 calendar days after a joint account is closed by the other co-customer, so long as the utility has provided a notice of pending disconnection; (6) When the customer does not cooperate in providing access to the meter; (7) When facilities provided are unsafe or do not comply with state and municipal codes governing service or the utility's rules and regulations; (8) When there is evidence of meter-tampering, diverting service, or other theft of service; (9) When dangerous or emergency conditions exist at the service premises under OAR 860-021-0315; (10) When a customer fails to disclose reasonably accurate customer load information which results in damage to utility equipment; or (11) When the Commission approves the disconnection of service. (12) An energy utility must make best efforts to perform service disconnections for nonpayment between the hours of 8:00 am and 2:00 pm to facilitate responsive, same-day reconnection of service.