OAR 415-054-0478: Complaints

(1) Any individual may file a complaint with the Division concerning an ADSS holding a certificate. The Division may require the complainant to exhaust grievance procedures available through the ADSS prior to initiating an investigation. (2) The Division shall only investigate a complaint concerning an ADSS falling within the Division’s scope and regulatory authority: (a) The Division shall investigate and respond to a complaint pursuant to Division policies and procedures; (b) The Division shall refer the complainant to the appropriate entity if the complaint pertains to an ADSS falling outside the Division’s scope or regulatory authority or otherwise regulated by another state or local entity. (3) Consequences of a substantiated complaint related to the health, safety, or welfare of an individual or the public may result in the suspension, revocation, denial, or refusal to renew an applicant or ADSS’s application or certificate.