OAR 411-020-0126: Accessing Financial Records

(1) Financial records may be obtained from a financial institution during an APS investigation into alleged abuse. (2) DEFAULT STANDARD. APS may not request financial records from a financial institution unless one of the following exceptions applies and the corresponding procedures are followed: (a) CUSTOMER AUTHORIZATION. APS may request and receive financial records from a financial institution when the customer authorizes such disclosure in accordance with ORS 192.593. The authorization must: (A) Be in writing, signed, and dated by the customer. (B) Identify with detail the records authorized to be disclosed. (C) Name the Department or Area Agency on Aging to whom disclosure is authorized. (D) Contain notice to the customer that the customer may revoke such authorization at any time in writing. (E) Inform the customer as to the reason for such request and disclosure. (b) FINANCIAL INSTITUTION INITIATES CONTACT. Where a financial institution initiates contact with APS or a law enforcement agency regarding suspected financial exploitation, the financial institution may share financial records with APS or the law enforcement agency and is not otherwise precluded from communicating with and disclosing financial records to APS or the law enforcement agency. (c) CUSTOMER INCAPABLE OF AUTHORIZING. If a financial institution has not initiated contact with APS or a law enforcement agency and the alleged victim does not have the ability to make an informed choice to consent to APS obtaining the alleged victim’s financial records, a fiduciary or legal representative who is an alleged perpetrator refuses to authorize disclosure, or the account is jointly held by an alleged perpetrator as well as the alleged victim and the alleged perpetrator refuses to authorize disclosure of the alleged victim’s financial records, these procedures must be followed: (A) APS shall work with the appropriate law enforcement agency to obtain a subpoena issued by a court or on behalf of a grand jury to request financial records of the alleged victim. (B) APS shall: (i) Confirm to the law enforcement agency that an investigation under ORS 124.070 (elder abuse, including older adult residents in a community-based care facility) or under ORS 441.650 (abuse of a nursing facility resident) is open and the individual about whom financial records are sought is the alleged victim in the abuse investigation. (ii) Provide or work with the law enforcement agency to obtain the name and social security number of the individual about whom financial records are sought. (C) A financial institution, before making disclosures pursuant to a subpoena described in this section, may require reimbursement to produce records, in accordance with ORS 192.602.