OAR 257-100-0040: Ignition Interlock Device Oversight Program Complaint Process

(1) OSP shall provide a complaint form and process, which allows a person to submit complaints, pursuant to ORS 813.670, regarding ignition interlock device manufacturer, manufacturer’s representative, and service centers. OSP shall establish a process in which the person submits the complaint telephonically, electronically or by mail. The complaint form shall be available on OSP’s website. (2) OSP shall consider all complaints and investigate when determined appropriate. (3) During a complaint investigation, the manufacturer’s representative must make available to OSP upon request with written notice of reason, at no cost to OSP, any documents, reports, or audio recordings, if available, regarding the individual customer’s account. Such records must be in a format acceptable to OSP and provided within seven calendar days from request.