OAR 950-050-0140: Complaints

(1) Any affected individual or their representative may submit a complaint against a certified or qualified health care interpreter (HCI). (2) The Authority shall accept a complaint in writing, in a verbal report or in any other format that contains enough information to allow the Authority to investigate the report. (3) The Authority shall ask the complainant or affected individual to sign a release of information indicating authorization for the Authority to access information to assist the investigation. (4) If the complaint justifies an investigation, the Authority shall notify the respondent of the allegations and allow for response within a reasonable time with the required deadline for response provided in the notification. (5) A summary of the complaint allegations shall be made available to the accused HCI. (6) The Authority shall evaluate the complaint using available evidence. (7) The complainant, the affected individual and the respondent shall be notified of the outcome in writing. (8) The Authority may revoke, suspend, or refuse to renew a certification or qualification, or impose remedial education or corrective actions for substantiated complaints that meet the criteria in OAR 950-050-0130. (9) Reports of discrimination based on protected class shall be submitted and investigated under the requirements of OAR 943-005.