OAR 860-036-1620: Water Utility Responsibilities Regarding Service Complaints

(1) The water utility must prepare and retain a log of all service complaints consistent with the Commission's Guide for the Preservation of Records for Public Water Utilities available at http://www.puc.state.or.us/Pages/General-Information-for-Water-Utilties.aspx. (2) When the water utility receives a complaint regarding a service problem, the water utility must immediately inform all customers materially affected. The information must include: (a) The source or suspected source of the service problem; (b) The expected date, time, and duration of the repair or action by the water utility; and (c) Any effects the repairs or water utility action may have on the customer's service.