OAR 860-036-1450: Transfer Billings

(1) Except as provided in section (3) of this rule, if a water utility determines that a customer owes an amount from a closed account the customer previously held with the water utility, the water utility may transfer the closed account balance to the customer's current account. The water utility must give the customer a separate, written notice of the transfer, including the amount owing, the time period when the balance was incurred, and the service address where the balance owing was incurred. (2) If the customer has a balance owing on an existing time-payment plan, the customer may enter into a new time-payment plan under OAR 860-036-1420 incorporating all amounts owing. (3) A water utility may not transfer a balance owing on a non-residential account to a residential account.