OAR 860-023-0131: Customer Inquiries about Electric Reliability

(1) A customer may request a report from an electric company about the service reliability provided to the customer's own meter. Within 20 business days, the electric company must supply the report to the customer at no cost. However, if a customer requests an additional reliability report for the same meter within one year of the date of the first request, the electric company may charge the customer the actual cost for the report. (2) The report must include: (a) The name of the customer; (b) The date of the request; (c) The address where the meter is installed; (d) The meter number involved; (e) The circuit involved; and (f) A chronological listing, covering at least the 36 months preceding the date of the request, of all interruption data as required by OAR 860-023-0101 affecting the customer's meter. (3) This rule is effective beginning January 1, 2012.