OAR 860-023-0091: Electric Service Continuity

(1) An electric company must use reasonable means in design, operation, and maintenance to ensure reliable service to each customer. Such means include, but are not limited to, programs to minimize service interruptions. (2) An electric company must have documented programs to maintain appropriate reliability levels. (3) When an interruption occurs, each electric company must reestablish service with the shortest possible delay consistent with the safety of its employees, customers, and the public. (4) An electric company must have recordkeeping systems in place to determine, and track interruptions, facilitate interruption restoration, and collect and analyze interruption data. (5) This rule is effective beginning January 1, 2012.