OAR 860-021-0520: Energy Utility Notification of Enhanced Protections

(1) Electric utilities must provide information to residential customers of disconnection protections and of reconnection request and waiver options. The notice must be included in a monthly bill insert or in other materials distributed to all residential customers. At a minimum, such notice must be provided in May and October of each year. (2) Natural gas utilities must provide notice to residential customers of disconnection protections and of reconnection request and waiver options. The notice must be included in a monthly bill insert or in other materials distributed to all residential customers. At a minimum, such notice must be provided in October of each year. (3) Energy utilities must: (a) Notify partnering community action agencies of available residential customer protections for qualifying customers and provide digital or paper reference materials to assist with outreach efforts. Such notice must be provided at least once annually. (b) Include accessible, up-to-date information on their websites regarding the availability and terms of disconnection protections and other related programs. (c) Train its customer service representatives on all existing disconnection protections.