OAR 860-021-0011: Multilingual Notices

(1) All energy utilities’ and large telecommunications utilities’ disconnect notices shall contain the following information translated into Spanish, Vietnamese, Cambodian, Laotian, and Russian or the five most used non-English languages in an energy utility's service territory: IMPORTANT NOTICE: Your (electric, gas, or telephone) services will be shut off due to an unpaid balance on your account. You must act immediately to avoid shutoff. Important information about how you can avoid shutoff is printed in English in the enclosed notice. If you cannot understand English, please find someone to translate the notice. If translation assistance is unavailable, please contact (name) at (phone number) who will try to help you. Information on customer’s rights and responsibilities printed in this language is also available by calling that number. YOU MUST ACT NOW TO AVOID SHUTOFF. (2) The Commission will translate a customer's rights and responsibilities summary into the designated non-English languages and provide copies to utilities. The customer information published by an energy or large telecommunications utility pursuant to OAR 860-021-0010 shall prominently display the following information printed in the designated non-English languages, in boldface, at the beginning of the summary: A version of a customer rights and responsibilities summary printed in this language is available by calling (name of utility) at (phone number). (3) The energy or large telecommunications utility shall record all requests and promptly send the requested version of the summary to the customer.