OAR 845-016-0030: Student Enrollment, Information to be Provided to Students in Classroom and Online Courses

(1) The provider or instructor will give each student: (a) At the time of enrollment, an enrollment agreement that clearly states the obligations of the provider and student, refund policies, and procedures to terminate enrollment; (b) During the course, a statement that says, "If you have questions, or comments or complaints about the course, please call the Commission," and includes the appropriate Commission telephone numbers; and a notice that a student must complete the course in order to take the exam. (2) In addition to the requirements in section (1) of this rule, the provider of an online course will provide to each student who is taking the course online the following information: (a) At the time of enrollment, a statement informing students that there is assistance available to them for questions. (b) At regular intervals throughout the training materials, the provider must repeat the statement about available assistance. (c) Both the initial and repeated statements must direct students to a provider assistant who can answer the student’s questions about course materials. (3) For both classroom and online courses, the provider or instructor will give each student a student workbook no later than at the beginning of the course presentation. If an enrolled student asks for the workbook before then, the provider will make one available to the student. (4) Upon request, the provider or instructor will give the student: (a) The course outline in sufficient detail so students can understand course content, objectives and length; (b) A statement of the total cost of the course and workbook; (c) A schedule of course presentations. (5) The provider who is teaching the course in a classroom setting will have adequate facilities (seating, lighting, heating and restrooms appropriate to an instructional setting), instructional equipment and materials, and personnel to provide a program that meets the Alcohol Server Education Course standards. (6) Violation of this rule is a Category III violation (see OAR 845-016-0080, Sanctions).