OAR 836-053-1090: Assistance in Filing Grievances

For the purpose of providing assistance to enrollees in filing written grievances, as required by ORS 743.804, an insurer must promptly: (1) Provide information regarding the use of the insurer’s grievance process to an enrollee who wants to submit a grievance; and (2) Assist an enrollee in the filing of a grievance when the enrollee states a complaint and requests assistance in putting that complaint into writing.