OAR 836-043-0082: Policyholder Services

A servicing carrier shall provide all of the following to each policyholder or a representative of the insured and its producer: (1) Access to audit, loss control and safety services. (2) Prompt, professional handling of claims, including investigation, resolution and communication. (3) Fair and prompt responses to complaints and disputes. (4) Access to appropriate information regarding the classification of the business and the factors influencing the policy premium.