OAR 740-050-0830: Overcharge Claims Against Household Goods Carriers

(1) Claims by shippers must be submitted to for-hire carriers of household goods in writing. (2) The following documents must be furnished in support of overcharge claims: (a) Original paid freight bill; (b) Original sales invoice or certified copy, when claim is based on weight or valuation or when shipment has been improperly described; (c) Original bill of lading, if not previously surrendered to carrier, when shipment was prepaid or when claim is based on misrouting or valuation; (d) Weight certificate or certified statement of weight when claim is based on weight; and (e) Bond of indemnity in lieu of original bill of lading or freight bill when lost or destroyed. (3) When claim is paid by agent, signature of claimant must be secured. All claim papers must be attached to collection sheet on which credit is taken. (4) All claims must be promptly acknowledged by the carrier. If the claim is not paid in full, the carrier shall advise the claimant in writing of the reason for refusal to make full payment, including reference to any applicable tariff.