OAR 737-020-0050: Provider Responsibilities

(1) Each approved provider must adopt written policies that include: (a) Participant fees and refunds; (b) Course failures and provision for repeat training by participants who failed to satisfy the course standards, if any; (c) How to manage instructors or participants that may be under the influence of intoxicants during instruction; and (d) Methods to ensure the online course attendee is, in fact, the participant that is identified to receive the course. (2) An approved provider must: (a) Notify ODOT-TSO in writing within 10 business days if: (A) There are changes to the point of contact identified on the application form, or any other provider contact information including but not limited to mailing address, business address, phone number, web address or email address; or, (B) The provider no longer meets or maintains the requirements set forth in these rules. (b) Comply with all statutes, administrative rules, and regulations related to an approved distracted driving avoidance course program provider; (c) Adhere to the Code of Ethics and Rules of Conduct set forth in OAR 737-020- 0060; (d) Respond to ODOT-TSO in writing, if requested, within 10 business days to any complaint forwarded by ODOT-TSO. (e) Be responsible for all aspects of the program and is required to maintain required records.