OAR 736-015-0015: Reservations

(1) Purpose: Based on the department's goal to promote outdoor recreation in Oregon, the department established a reservation program to increase use of park areas and facilities. The director may designate specific park facilities to offer for reservation. (2) General Regulations: (a) Reservations will be accepted and processed for designated park facilities through the Oregon State Parks website or call center. (b) A person may make a reservation a maximum of eighteen months prior to the arrival date. Reservations over one year prior to arrival date will be limited to groups or special events or special facilities as designated by the director or designee. (c) A person must be 18 years of age or older to make an overnight reservation. (d) A person who qualifies under the Americans with Disabilities Act (ADA) may reserve accessible campsites. (e) A person may not make reservations for multiple park areas for the same date range. (f) A person reserving a boat slip (where available) must also reserve another facility at the same park area. (g) Reservations and registrations for horse camping sites shall be made only for people camping with their horses or similar large animals unless otherwise specified by the park manager. (h) Only the person whose name appears on the original reservation, their designee (as documented in the reservation records) or the primary occupant may change or cancel an existing reservation or access information associated with a reservation. (A) A person reserving a site for another individual or group must provide the contact information of an individual occupying the site to the park manager or designee at least 72 hours prior to the start of the reservation or the reservation may be cancelled. (B) Individuals reserving the site are responsible for all activities of users of the site under OAR 736-010-0050(12). (i) Customer information may be made available upon written request in compliance with ORS chapter 192 and department policy. (j) Specific information regarding a confirmed reservation will not be released to the public as provided in ORS 192.345 and 192.355. (3) Transaction Fees and Deposits: (a) The department will charge an up to $30 non-refundable transaction fee for each reservation. Exact fee amounts will be detailed on the department’s website which is available seven days a week, 24 hours a day. Changes in fees authorized by the director will be posted on the website a minimum of 30 days prior to the effective date. (b) Reservations require a facility deposit equal to the full amount charged for use of the facility during the reservation period. (c) All fees are due at the time the person makes the reservation. (4) Payment Methods: (a) A person may use an acceptable payment method. The department will post acceptable payment methods on the Oregon State Parks website. (b) A person may pay for reservations via a department issued gift certificate. (c) If a banking institution returns a check to the department for any reason or if a credit or debit card is declined, the department will attempt to contact the person. Inability to resolve the payment dispute will result in a reservation cancellation. The person will remain responsible for the transaction fee for each reservation. (d) A person must pay all outstanding account balances prior to making future reservations or camping overnight in a park area. (e) A person excluded from a park area may have reservations cancelled and may not make additional reservations during their exclusion period. (f) Unauthorized commercial resale of reservations is prohibited. (5) Reservation Changes and Cancellations: (a) A person may change or cancel their reservation prior to the date of arrival in accordance with detailed instructions on the Oregon State Parks website which is available seven days a week, 24 hours a day. (b) Refunds will only be provided if changed or cancelled in accordance with department policy. Refunds may be restricted based on the period of time a reservation is held. (c) Reservations made for six or more consecutive nights that are later shortened will be charged the nightly rate for each night removed in addition to a transaction fee for the change. This rule applies to shortening nights at the beginning of a reservation, not at the end of a reservation. (6) Claiming Reservations (a) Customers with confirmed reservations must arrive before 1:00 p.m. the day following the first scheduled day of their reservation. (b) The reserved site must remain occupied each night during the entire length of stay. (c) In emergency situations, customers may request park manager approval for late arrivals not to exceed 6:00 p.m. of the second day of the reservation. Site fees for the first night will be charged regardless of the arrival time. (d) Customers, including those that have pre-registered, who do not check in at the park or notify park staff that they will be delayed prior to 1:00 p.m. of the second day of the reservation will be considered a “no show” and the entire reservation will be cancelled. All camping fees and any transaction fees previously collected for the reservation will be retained.