OAR 635-010-0027: License Refunds

Consistent with the authority to make refunds prescribed in ORS 293.445(2), the Department will issue a refund of moneys received in excess of the amount legally due: (1) If the Department determines a person has made an overpayment of more than $5; or (2) Upon written request from a person who made an overpayment, or the person's legal representative, if the request is submitted to the Department within three years of the date that the Department received the overpayment. (3) License and tag refunds will be granted upon request only to a person furnishing satisfactory evidence to the Department that: (a) More licenses or tags than necessary have been acquired; (b) A higher fee than set by statute was paid for; (c) A license agency made an error; (d) Death of a tag holder occurs before the opening of the season for which the tag was issued; only the tag fee shall be refunded. For the purpose of this rule the person demonstrating appropriate documentation that identifies who is eligible to receive the privileges belonging to the deceased shall be presumed to be entitled to the refund; or (e) Extreme, special, or unforeseen circumstances occurred beyond the control of the license or tag holder, which resulted in extreme hardship to license or tag holder, as determined by the Director or the Director’s Designee. All refunds granted under this subsection may only be approved by the Director or the Director’s Designee. (4) Refunds of unsold documents remaining in prepaid booklets must be requested within six months after the expiration of the documents. (5) The Department will refund within 90 days (in full or in part) the license fee to a customer who has purchased a full price license if the Department determines that at the time of purchase, the licensee was qualified for one of the following free or reduced-price licenses: (a) Senior license; (b) Pioneer license; or (c) Disabled Veterans license. (6) Where seasons have closed that affect a large number of license buyers and where other similar opportunities are not available, the Director may authorize a license refund for monies received by the state, which, in equity and good conscience, it is not entitled to. (7) Refund requests must be made to the Department. Agents may not issue refunds on licensing documents or exchange one type of document for another. (8) Refund requests are not a guarantee of immediate payment.