OAR 582-030-0008: Billing Policy and Procedures

(1) An individual or an individual's representative, including Disability Rights Oregon’s Client Assistance Program (CAP) representing that individual, may request a copy of information from the individual’s files at no cost once every 12 months. If the individual requests another copy of the same information, more frequently than once every 12 months, then the Program may impose a reasonable, cost-based fee. (2) The Program shall charge for the cost of making the record available to the extent permitted by OAR 407-003-0010. (3) All moneys received shall be handled and recorded under approved state accounting procedures. (4) If the Program denies an initial verbal request for waiver or reduction of fees, the requestor shall submit a written request. If the Program subsequently denies the written request for a waiver or reduction of fees, the requestor may petition the Attorney General for a review of the denial pursuant to the provisions of ORS 192.440(5) and 192.450. (5) At the option of the Branch office that processes the requested material, the Branch manager as the Director designee may waive assessment of a fee. [Publications: Publications referenced are available from the agency.]