OAR 582-020-0020: Notice of Dispute Resolution Rights

(1) The Program shall provide a written Notice of Vocational Rehabilitation Dispute Resolution Rights (DHS 2872) to the client or, if appropriate, the client's representative: (a) At the time the client applies for vocational rehabilitation services; (b) At the time the client is assigned to a category during an order of selection; (c) At the time the individualized plan for employment (IPE) is developed; and (d) Whenever vocational rehabilitation services are denied, terminated, suspended, or reduced. (2) The Notice of Vocational Rehabilitation Dispute Resolution Rights shall include the following information: (a) Statement about the continuum of dispute resolution processes available to the client, including problem-solving, informal dispute resolution, mediation and an impartial due process hearing; (b) Where and how to file the request, including the names and addresses of individuals with whom requests may be filed, and relevant timeframes; (c) The procedures for the assignment of mediators and Impartial Hearing Officers (IHO) to a case; (d) The availability of the Client Assistance Program to assist the client with mediation or a hearing, including contact information; (e) That interpreters and materials in alternative formats are available, if needed.