OAR 419-300-0080: Subject of Placement and Client Records

(1) A referral agent must maintain the client’s and the subject of placement’s records for a minimum of five years after the subject of placement turns 18 and is no longer receiving services from the referral agent, whichever is greater. (2) A referral agent must provide a client access to the client’s and the subject of placement’s records, retained by the referral agent, within 30 calendar days of the client’s oral or written request for records. (3) A referral agent must provide the Department with any client records upon request by the Department. (4) Records must be must accurately prepare and safely store its records and ensure the records are readily available for inspection by the Department. (5) Records must be uniform in organization, readily identifiable and accessible, current and complete, and contain all of the information required in OAR 419-300-0005 (17). (6) Records must be corrected, when necessary, by the use of a single line drawn through the incorrect information, the addition of the correct information, a notation of the date the correction is made, and the initials of the person making the correction. No "white out," eraser tape, or other means of eradicating information may be used to make a change to a record.