OAR 411-340-0060: Complaints, Notification of Planned Action, and Hearings

(1) COMPLAINTS. (a) Complaints must be addressed in accordance with OAR 411-318-0015. (b) The Brokerages must have and implement written policies and procedures for individual complaints in accordance with OAR 411-318-0015. (c) Upon entry and request and annually thereafter, the policy and procedures for complaints must be explained and provided to an individual and the legal or designated representative of the individual. (2) NOTIFICATION OF PLANNED ACTION. In the event that a developmental disabilities service is denied, reduced, suspended, or terminated, a written advance Notification of Planned Action (form SDS 0947) must be provided as described in OAR 411-318-0020. (3) HEARINGS. (a) Hearings must be addressed in accordance with ORS chapter 183 and OAR 411-318-0025. (b) An individual may request a hearing as provided in ORS chapter 183 and OAR 411-318-0025. (c) Upon entry and request and annually thereafter, a notice of hearing rights and the policy and procedures for hearings must be explained and provided to an individual and the legal or designated representative of the individual (as applicable).