OAR 411-071-0090: Complaint Records

(1) A record must be maintained by the Department of all complaints and any action taken on the complaint. Any information regarding the investigation of the complaint must not be filed in the public file until the investigation has been completed. (2) The name, addresses and other identifying information of the complainant, client and any witnesses are confidential and must not be placed in the public record. (3) Any person has the right to inspect and photocopy the public complaint file maintained by the Department. Disclosure of information of the public complaint file must be governed by relevant statutes concerning public records and confidentiality.