OAR 410-141-3965: Reports and Documentation

(1) CCOs shall maintain documentation of rides denied and rides provided to members. (2) The CCO shall retain the documentation on NEMT service denials for 10 calendar years, even if the CCO, its brokerage, or subcontractor that denied the service is no longer a Medicaid enrolled provider before the end of the 10 years. The Authority may request this information at any time during the 10-year retention period. (3) The Authority may request and the CCO shall provide other reports or information not specified in this rule.