OAR 410-120-1855: Client’s Rights and Responsibilities

(1) Division of Medical Assistance Programs (Division) clients shall have the following rights: (a) To be treated with dignity and respect; (b) To be treated by providers the same as other people seeking health care benefits to which they are entitled; (c) To refer oneself directly to mental health, substance use disorder or family planning services without getting a referral from a Primary Care Practitioner (PCP) or other provider; (d) To have a friend, family member, or advocate present during appointments and at other times as needed within clinical guidelines; (e) To be actively involved in the development of their treatment plan; (f) To be given information about their condition and covered and non-covered services to allow an informed decision about proposed treatment(s); (g) To consent to treatment or refuse services, and be told the consequences of that decision, except for court ordered services; (h) To receive written materials describing rights, responsibilities, benefits available, how to access services, and what to do in an emergency; (i) To have written materials explained in a manner that is understandable to the Division client; (j) To receive necessary and reasonable services to diagnose the presenting condition; (k) To receive Division covered services that meet generally accepted standards of practice and are medically appropriate; (L) To obtain covered preventive services; (m) To receive a referral to specialty providers for medically appropriate covered services; (n) To have a clinical record maintained that documents conditions, services received, and referrals made; (o) To have access to one's own clinical record, unless restricted by statute; (p) To transfer a copy of their clinical record to another provider; (q) To execute a statement of wishes for treatment, including the right to accept or refuse medical, surgical, substance use disorder or mental health treatment, and the right to execute directives and powers of attorney for health care established under ORS 127 as amended by the Oregon Legislative Assembly 1993 and the OBRA 1990 — Patient Self-Determination Act; (r) To receive written notices before a denial of, or change in, a benefit or service level is made, unless such notice is not required by federal or state regulations; (s) To know how to make a Complaint, Grievance or Appeal with the Division and receive a response as defined in OAR 410-120-1860 and 410-120-1865; (t) To request an Administrative Hearing with the Oregon Health Authority (Authority); (u) To receive a notice of an appointment cancellation in a timely manner; (v) To receive adequate notice of Authority privacy practices. (2) Division clients shall have the following responsibilities: (a) To treat the providers and clinics’ staff with respect; (b) To be on time for appointments made with providers and to call in advance either to cancel if unable to keep the appointment or if the client expects to be late; (c) To seek periodic health exams and preventive services from their PCP or clinic; (d) To use their PCP or clinic for diagnostic and other care except in an Emergency; (e) To obtain a referral to a specialist from the PCP or clinic before seeking care from a specialist unless self-referral to the specialist is allowed; (f) To use emergency services appropriately; (g) To give accurate information, including name that matches the Oregon Health I.D. card for inclusion in the clinical or billing record; (h) To help the provider or clinic obtain clinical records from other providers which may include signing an authorization for release of information; (i) To ask questions about conditions, treatments and other issues related to their care that is not understood; (j) To use information to make informed decisions about treatment before it is given; (k) To help in the creation of a treatment plan with the provider; (L) To follow prescribed, agreed-upon treatment plans; (m) To tell the provider that their health care is covered with the Division before services are received, and to show the provider the Oregon Health I.D.; (n) To tell the Department or Authority staff of a change of address or phone number; (o) To tell the Department or Authority staff if the Division client becomes pregnant and to notify the Department worker of the birth of the Division client's child; (p) To tell the Department or Authority staff if any family members move in or out of the household; (q) To tell the Department or Authority staff and provider(s) if there is any other insurance available, changes of insurance coverage including Private Health Insurance (PHI) according to OAR 410-120-1960, and to complete required periodic documentation of such insurance coverage in a timely manner; (r) To pay for non-covered services under the provisions described in OAR 410-120-1200 and 410-120-1280; (s) To pay the monthly OHP premium on time if so required; (t) To assist the Division in pursuing any TPR available and to pay the Division the amount of benefits it paid for an injury from any recovery received from that injury; (u) To bring issues, or Complaints or Grievances to the attention of the Division; and (v) To sign an authorization for release of medical information so the Authority can get pertinent and needed information to respond to an Administrative Hearing request in an effective and efficient manner.