OAR 333-540-0055: Investigations

(1) As soon as practicable after receiving a complaint, taking into consideration the nature of the complaint, Division staff will begin an investigation. (2) A caregiver registry shall permit Division staff access to the caregiver registry place of business during an investigation. (3) An investigation may include but is not limited to: (a) Interviews of the complainant, caregivers, clients, a client's representative, a client's family members, witnesses, caregiver registry management and staff; (b) On-site observations of caregiver registry management, staff, or caregivers; and (c) Review of documents and records.