OAR 333-536-0051: Policies and Procedures

An agency shall develop, implement and enforce written policies and procedures that include, but are not limited to: (1) Administrative operations; (2) Personnel operations, including but not limited to: (a) Requirements for traveling with a client; (b) Reporting requirements if a client's condition changes while traveling outside the geographic service area; (c) Client care practices including personal care services provided; (d) Investigation of any complaint, grievance, adverse event, provision of personal care, medication or treatment error, and allegation of abuse or neglect; (3) Preemployment screening including but not limited to criminal records check requirements and fitness determinations in accordance with OAR 333-536-0093; (4) Client notification requirements including but not limited to: (a) Increase in the cost of service; (b) Deposit and refunds; (c) Cancellation of service; (d) Termination of service; (e) Reimbursement for stolen, broken or misappropriated property or funds; (5) Management of client records including but not limited to access, storage, retention and destruction; (6) Infection control in accordance with OAR 333-536-0082; (7) Medical and non-medical emergency response; (8) Medication reminding, medication assistance and medication administration in accordance with OAR 333-536-0075; (9) Nursing services; and (10) Quality assessment and performance improvement activities.