OAR 333-071-0270: Complaints

(1) Any person may make a complaint verbally or in writing to the Authority regarding an allegation against an SICF of a violation of any SICF licensing law or condition of participation. (2) The identity of a person making a complaint and any personal identifiable information, as that is defined in ORS 432.005, is confidential and not subject to disclosure under ORS 192.311 to 192.478. (3) An investigation will be carried out as soon as practicable after receipt of a complaint in accordance with OAR 333-071-0280. (4) If the complaint involves an allegation of criminal conduct or an allegation that is within the jurisdiction of another local, state, or federal agency, the Authority will refer the matter to that agency.