OAR 333-052-0120: Complaints

(1) Anyone wishing to file a complaint against a Farm Direct participant, an authorized farmer, a farmers market, a farm stand, or the Oregon Farm Direct Nutrition Program (Program) may do so in the following manner: (a) Send a written comment to the WIC Compliance & Civil Rights Coordinator at PO Box 14450, Portland, Oregon, 97293; or (b) Call the state WIC, Vendor Answer Line at (877) 807-0889. (2) A local WIC clinic, an Aging and Disability Services office, an Aging and Disability Resource Connection of Oregon office, or an Area Agency on Aging office may file a complaint on behalf of an individual who does not want to file a complaint independently. (3) When the Oregon Health Authority (Authority) receives a complaint alleging discrimination on the basis of race, color, national origin, age, sex (including gender identity and sexual orientation) or disability the Authority must automatically forward the complaint to U.S. Department of Agriculture (USDA) for investigation. (4) Individuals alleging discrimination on the basis of race, color, national origin, age, sex (including gender identity and sexual orientation) or disability may also write directly to USDA, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue SW, Washington, D.C. 20250-9410 or call (866) 632-9992. (5) The Authority may refer complaints regarding farmers, farmers markets, or farm stands to the Oregon Farm Direct Nutrition Program for investigation. (6) The identity of any individual filing a complaint will be kept confidential except to the extent necessary to conduct any investigation, hearing or judicial proceeding regarding the complaint.