OAR 333-035-0220: Complaints

(1) Any person may make a complaint verbally or in writing to the Oregon Health Authority (Authority) regarding an allegation as to the care or services provided by a hospice program or violations of any hospice program laws or regulations. (2) The identity of a person making a complaint and any personally identifiable information, as that is defined in ORS 432.005 is confidential and not subject to disclosure under ORS 192.311 to 192.478. (3) The Authority may investigate after receipt of a complaint in accordance with OAR 333-035-0230. (4) An employee or contract provider with knowledge of a violation of ORS chapter 443 or these rules, shall use the reporting procedures established by the hospice program before notifying the Authority or other state agency of the inappropriate care or violation, unless the employee or contract provider: (a) Believes a patient’s health or safety is in immediate jeopardy; or (b) Files a complaint in accordance with section (1) of this rule. (5) If the complaint involves an allegation of criminal conduct or an allegation that is within the jurisdiction of another local, state, or federal agency, the Authority may refer the matter to that agency.