OAR 309-118-0035: Responsibilities of OSH Staff in Grievance and Review Process

(1) Treatment staff and Ombuds shall be notified in writing of the rules and policies related to the grievance and review process. (2) Treatment staff shall assist the patient or their representative with the grievance and review process upon request. (a) Treatment staff and Ombuds responsible for administering the grievance or review process shall do so with the intent of achieving a fair resolution. (b) Treatment staff who assist patients or their representatives in using the grievance or review process shall not be disciplined or otherwise subjected to reprisal for those actions, provided that such individuals act in good faith and for the purpose of protecting the rights of the patient. (3) All OSH staff shall cooperate with the Grievance Committee, Ombuds, OSH Office of Legal Affairs, and OHA Director in the resolution of grievances or in the review process.