OAR 309-045-1210: Complaints

(1) Any person who believes these rules have been violated may file a complaint verbally or in writing to the Division regarding an allegation as to the services provided by an Agency with Choice or violations of Agency with Choice laws or regulations. (2) The identity of a person making a complaint and formal complaint and any personally identifiable information of the reporter or someone else, is confidential and not subject to disclosure and can only be disclosed when legally required. (3) Upon conclusion of an investigation of a complaint, the Division may publicly release a report of its findings. However, the publicly released report must not disclose the identity of the complainant, witness, or any Individual associated with an Agency with Choice. (4) The Division may use any information obtained during an investigation in an administrative or judicial proceeding concerning the licensing of an Agency with Choice. (5) Any Agency with Choice employee who becomes aware of a violation of a law or these rules must immediately report it to the Division. (6) The Agency with Choice must not interfere with a good faith disclosure of information by an employee or volunteer concerning violation(s) of laws or rules. (7) The licensee and administrator must ensure any complainant, witness, or employee of an Agency with Choice is not subjected to retaliation by any Agency with Choice employee, for making a report, being interviewed about a complaint, or being a witness, including, but not limited to, restriction of access to the individual or, if an employee, dismissal or harassment.