OAR 309-022-0220: Complaints

(1) Any person who believes these rules have been violated may file a compliant with the Division. (2) The Division shall establish a protocol for investigation of complaints and make that information available to anyone who files a complaint or has a complaint filed against them. Following the Divisions investigation of a complaint, the Division may take action to: (a) Dismiss the complaint; (b) Issue a letter of reprimand; (c) Direct the Provider to draft a plan of correction with the licensee; or (d) Institute disciplinary action.