OAR 309-019-0320: Documentation Requirements

(1) Documentation of calls shall include but is not limited to: (a) Summary of presenting concern, assessment of risk factors, interventions, evaluation of interventions, the plan for the management and resolution of the crisis or emergency situation reported, referrals to other services, and collaboration that occurred with emergency services providers or other treatment providers, when appropriate; (b) If a suicide risk assessment was completed; (c) Summary of safety planning and lethal means counseling, as appropriate. (2) A log or report of all contacts with the provider, including the name of each caller, when available, the crisis line worker, and the time and duration of the call shall be maintained for quality assurance review and ongoing staff supervision.