OAR 309-019-0300: Service Requirements

(1) Crisis line services shall be provided directly or through linkages to a crisis line services provider 24/7. (2) Crisis line services shall include but is not limited to: (a) 24/7 accessibility to a QMHP; (b) 24/7 bi-lingual or interpreter availability; (c) 24/7 telephone screening to determine the need for immediate intervention; (d) 24/7 linkage to emergency service providers, including first responders and mobile crisis services; (e) Best practice risk assessment, including suicide risk assessment; (f) Suicide intervention and prevention; (g) Lethal means counseling and safety planning for individuals at risk for suicide; (h) Crisis intervention; (i) Crisis plan development; (j) Triage; (k) Providing information regarding services and resources in the community; and (L) Procedures for de-escalation for calls from suicidal individuals.