OAR 291-158-0081: Administrative Review

(1) If an adult in custody is unable to resolve an issue regarding their account as stated in OAR 291-158-0015(6)(b), they may obtain an administrative review by writing to Central Trust on an AIC Communication form (CD214). The request must state the specific reason(s) why the adult in custody believes any errors occurred with their account. A request for administrative review must be received by Financial Services within 60 days of the statement issue date. An untimely request for administrative review will not be reviewed. (2) If an adult in custody submits a timely request for administrative review, Central Trust will review relevant records to determine whether any error occurred. After review, Central Trust will issue a final decision in writing within 30 days after receipt of the request for administrative review. A copy of the final decision letter shall be provided to the adult in custody. First appeal letters go to the AIC Financial Services Administrator and second appeal letters go to the Chief Financial Officer. (3) Final decisions are not grievable.