OAR 291-130-0011: Operation of Inmate Telephones

(1) Inmates shall provide their personal identification number (PIN) and validated voice recognition to gain access to the inmate telephone system. (a) Inmates are responsible to maintain the security of their access information. (b) An inmate may not use another inmate’s access information. (c) The department is not responsible for theft, loss, or costs related to an inmate lending his/her access information or failing to provide for its safekeeping. (d) An inmate’s PIN will be terminated if it has been lost, stolen, or if in the sole judgment of the functional unit manager or his/her designee, the PIN has been used by the inmate or another person to: (A) Engage in activity that violates department rule, state or federal law; or (B) Engage in other activity that poses a threat or is detrimental to the security, safety, health, good order or discipline within a Department of Corrections facility, inmate rehabilitation, or that facilitates criminal activity. (e) If an inmate’s PIN is terminated, the department will issue the inmate a new PIN. The department may assess the inmate a PIN replacement fee. (2) Prepaid Calls: The department will establish a telephone account for each inmate. (a) Inmates may transfer funds from their trust account to their telephone account. Availability of funds in the inmate’s trust account will be verified before any transfer of funds to the telephone account. (b) An inmate shall address any issues regarding funds in his/her telephone account directly to the inmate telephone service provider. (c) Prepaid calls will disconnect when funds in an inmate’s telephone account have been depleted. (d) Inmates may obtain their individual telephone account balance through the inmate telephone system.