OAR 257-100-0030: Mobile Service Center Certification and Inspection Requirements

(1) A manufacturer’s representative may operate a mobile service center for the purposes of providing services for ignition interlock devices at locations other than a fixed site. A mobile service center is authorized to conduct limited ignition interlock device services to include inspecting, downloading, data transferring, calibrating, and removing the device. A mobile service center is not authorized to install ignition interlock devices. (2) A mobile service center may be certified when, based on written documentation provided by the manufacturer or manufacturer’s representative, OSP determines that the following requirements have been met: (a) The manufacturer representative maintains an established network of certified fixed service centers that meet the requirements provided in OAR 257-100-0025 and 257-100-0035. (b) The manufacturer’s representative has submitted the following information to OSP: (A) A completed Ignition Interlock Device Mobile Service Center Certification Application form 257-0002a; (B) A copy of liability insurance for the vehicle to be used as a mobile service center; and (C) An itemized list of all fees that the mobile service center and manufacturer’s representative may charge an individual for all services related to a device. (c) The mobile service center shall provide individual customers a sheltered and waiting area, with sufficient seating, inside or around the mobile service center vehicle. (d) Device removal services provided by the mobile service center shall be conducted in a manner in which an individual customer or other persons cannot view the removal process. (e) The manufacturer’s representative or mobile service center shall provide individual customers with copies of all fees, contracts, and complaint information prior to performing any service. (f) The mobile service center shall be associated with a single certified fixed site service center. The mobile service center shall not operate if the associated fixed site service center certification is denied, suspended, or revoked. (g) OSP has conducted an inspection of the mobile service center vehicle using the Ignition Interlock Device Service Center Inspection Report Form 257-0005 and the mobile service center vehicle has passed inspection. (3) OSP may perform unscheduled inspections of mobile service centers. An OSP inspection of a mobile service center vehicle is determined whether a mobile service center meets all requirements listed within the applicable statutes and OAR Chapter 257, Division 100. The inspection may include: testing ignition interlock device technician knowledge; inspection of records; and evaluation of the quality of workmanship of the device. (a) If a mobile service center fails to meet requirements outlined in section (2) upon an inspection conducted by OSP, the mobile service center will have no more than 14 calendar days to correct all noted disqualifying factors. (b) Following a failed service center inspection, a subsequent mobile service center inspection will be conducted by OSP: (A) If notified by the manufacturer’s representative or associated fixed site service center the disqualifying factors have been corrected; or, (B) 14 calendar days have passed. (c) If a mobile service center fails to meet requirements outlined in section (2) by the third inspection, mobile service center services for the associated fixed site service center will be revoked for a period of 180 calendar days. (4) The initial mobile service center certification expires on the same date as the associated fixed site service center. Annual certifications are valid for one year and will continue on the same certification schedule as the associated fixed site service center. OSP shall notify the manufacturer’s representative in writing if OSP has approved or denied the application for certification or recertification. (5) An application and payment for renewal of a mobile service center certification must be submitted to OSP by a certified manufacturer’s representative no later than 90 calendar days prior to the expiration date of the current certification. A manufacturer’s representative must use the Ignition Interlock Device Mobile Service Center Certification Application for renewal. Following receipt of the renewal application, OSP shall conduct an inspection of the mobile service center vehicle. OSP shall renew certification of a mobile service center upon successful completion of the inspection. (6) If OSP denies a mobile service center certification or refuses to renew a mobile service center certification, the manufacturer’s representative or the service center may request a hearing as provided in OAR 257-100-0080.