OAR 177-093-0055: Disputes and Decisions of the Director

(1) Generally, the transaction log database maintained by DraftKings on behalf of the Lottery is the ultimate authority when resolving disputes about whether (or not) a transaction occurred and the details thereof. (2) An individual who has a complaint or dispute or believes their money or prize has been misallocated, compromised, mishandled, or otherwise unlawfully or improperly withheld or revoked may register a complaint with the Director's designee by e-mailing support@draftkings.com or in writing to 222 Berkeley Street, 5th Floor, Boston, Massachusetts 02116. (3) If the designee's resolution under section (2) of this rule is not satisfactory, the individual may escalate the complaint to the Director of the Oregon State Lottery or the Director's designee for a decision pursuant to OAR 177-046-0160. As stated in OAR 177-046-0160, the decisions of the Lottery Director are final. This includes, but is not limited to, the amount or nature of a prize, the validity of a bet, whether a bet is a winner, whether it was submitted in error or by fraud, and whether a player has won a prize.